At Neon Dubai, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we are here to help.

1. Eligibility for Refunds

Refunds are applicable only under the following conditions:

• The item received is defective or damaged

• The wrong product was delivered

• The product is unused, in its original packaging, and returned within [5] days of purchase

Please note, customized or personalized items are not eligible for refund unless there is a manufacturing defect.

2. Return Process

To initiate a return:

• Contact our customer service at ammar.yousaf@igraphics.ae  with your order number, reason for return, and supporting images if applicable.

• Once approved, we will guide you through the return shipment process.

Customers are responsible for the return shipping costs unless the product was received in a defective or incorrect condition.

3. Refund Timeline

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7 to 14 business days.

Refunds will be done only through the Original Mode of Payment.

4. Non-Refundable Items

• Gift cards or promotional items

• Personalized or made-to-order products

• Products returned without original packaging or beyond the return window

5. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again

• Then contact your credit card company or bank, as it may take some time before your refund is officially posted

If you’ve done all of this and still haven’t received your refund, please contact us at ammar.yousaf@igraphics.ae

6. Contact Us

For any questions related to refunds or returns, feel free to contact our support team:

Email: ammar.yousaf@igraphics.ae
Phone: +971 6 544 1110
Address: Y22, Al Warsan First, Dubai - UAE