Welcome to neondubai.com. By accessing or using this website, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing any orders or using our services.

1. Use of Website

By using this website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. Products & Services

All products and services displayed on neondubai.com are subject to availability. We reserve the right to discontinue any product or service at any time without prior notice.

Descriptions and images of goods are intended to be accurate but may vary slightly from the delivered product due to monitor differences, lighting, or product updates.

3. Pricing Policy

Prices for our products and services are listed in AED (United Arab Emirates Dirhams) and may change without notice.

Items/Products/Services Pricing:
We strive to ensure all pricing information is accurate; however, errors may occur. In the event of a pricing error, the order may be canceled, and the customer will be informed accordingly.

4. Payment

We accept major credit/debit cards and other secure online payment methods. By providing payment details, you confirm that you are authorized to use the chosen method.

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

5. Delivery & Shipping

Delivery timelines vary depending on location and availability. While we aim to fulfill all orders within the promised period, delays may occur due to unforeseen circumstances.

6. Returns & Refunds

Please review our [Return & Refund Policy] (link) for details on how to return items or request refunds. Return eligibility is subject to item condition and return request time frame.

7. Restricted Countries

neondubai.com will NOT deal with or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of UAE.

8. User Conduct

You agree not to use the website for any unlawful purpose or to violate any international, federal, local, or UAE regulations, rules, or laws.

9. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. All products are sold “as-is” unless specified otherwise.

10. Intellectual Property

All content on this site, including logos, designs, text, graphics, and software, is the property of Neon Dubai or its licensors and is protected under applicable copyright and trademark laws.

11. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the UAE courts.

12. Changes to Terms

We reserve the right to amend or update these Terms & Conditions at any time without prior notice. Changes will be posted on this page.

13. Contact Us

For any questions regarding these Terms, please reach out to:

Email: ammar.yousaf@igraphics.ae
Phone: +971 6 544 1110
Address: Y22, Al Warsan First, Dubai - UAE